The digital divide: Making transformation work for everyone

The digital divide in housing is not only about residents but also about organisations, with some regions advancing through AI centres and digital strategies while others remain at earlier stages of adoption. Geography, socio-economic status, and demographics all shape how digital tools are accessed and used — creating uneven progress across the sector. This panel will discuss how providers are addressing these gaps, combining offline and online engagement for tenants while also strengthening their own digital capacity, to ensure transformation delivers meaningful benefits for both residents and communities.